15 Desember 2012

Kelompok      : 10

Ketua             : Rahmadya Karisma Haris (224110327)

Anggota         : Veronica (224110019)

Meyta Rezky Setiorini (224110101)

Sherly Septirani (224110224)

Kelas              : S1-ZU-10


Information Technology is growing rapidly and has become a part of daily life. Almost all informations can be easily accessed by public. Not only the public but the company also has used information technology to make approach with its customers, because there is no doubt that information technology creates new spaces that allow users to expand the network and operations can help companies in achieving wider market share .

The role of technology is much needed in every field of transport, such as transport by land, sea and air. Social media is also being the attention of the airline because they found it easier to get closer to customer by providing an easy access to all the information. For example, Indonesia Air Asia using the other social media beside their own website, such as facebook and twitter.

Is using the social media can really create loyalty from customers to the airlines? Then do they feel helped by the presence of companies who use social media such as a forum to get the information they want quickly and easily?

In essence, people would prefer something that allows him to perform daily activities and easily accessible than a complicated thing. This tendency will form a habit of costumers that in their  daily life was already struggling with a lot of social media. Then the airline’s presence in social media is increasingly making customer feel easier and more comfortable when they want to access schedules, routes, promotions, and other things around on the airline through social media. Moreover, customer more freely express their comments and suggestions to the airline. The objective is obvious, that the airline wants a two-way communication and good interaction between them and their costumers. Refers to the phenomenon, we do the research that is intended to determine how much influence of SCRM implementation to the consumer loyalty level.


The company surely wants their costumers have a high level of loyalty to the company, it can be represented by repeat purchases undertaken by the customer to the company’s products, for which CRM is required. According to Storbacka and Lehtinen (2001:3) CRM is to build relationship strategies that refine relationship and thus increase their value. Companies in developing customer-oriented business culture-centric intended to win the hearts of consumers. Implementation of CRM also includes the company’s operational activities such as marketing, sales, and services, as well as for analysis of the exploitation of customer data to improve the performance of the company such as customer financial data, marketing data, and other data services.

Three phases of CRM by Kalakota and Robinson (2004:121) to be performed by the company are as follows:

1)    Acquire: acquire new customers by providing easy access to information, new innovations and exciting services.

2)    Enhance: Improve relationships with existing customers by providing good services to the customers (Customer Service). Application of cross selling or up selling the second phase could increase the company’s revenue and reduce the cost to acquire customers (Reduce Cost).

3)    Retain: retaining customers is the company’s efforts to gain customer loyalty by listening to our customers and strive to meet customer needs.

As the development of technology grows and so does the ability of communities to interact on social media, the traditional CRM had evolved into SCRM (Social Costumer Relationship Management). Social CRM is the approach taken by the company and supported by technology to help companies solve business problems in dealing and interacting with customers. Social CRM can be regarded as a major change in business approach to solving customer problems involving social media such as: twitter, facebook, or other social platform.

Social CRM is a philosophy and a business strategy, supported by a technology platform, business rules, workflow, processes and social characteristics, designed to engage the customer in a collaborative conversation in order to provide mutually beneficial value in a trusted and transparent business environment. It’s the company’s response to the customer’s ownership of the conversation.-Greenberg (2010:34 ),

Hence, by using the concept of Social CRM, there is a correlation between people (the public), process (how automation and CRM application), and technology (software and social media) that can affect customer loyalty.


We use research methods: spreading questionnaires and doing interviews. Questionnaires and structured interviews conducted in this study created and developed based on variables that have been defined as people, process and technology. This research questionnaire contains many questions that will also identify the significance of these variables on the dependent variable we are customer loyalty characterized by repeat purchases.

Our target/respondents are all the internet users and the people who are not Internet users but use the other people to use the Internet for their interests. This online questionnaire then spreaded through twitter and facebook to respondents and structured interviews will be conducted with experts.

Our research type is descriptive research. Descriptive research is a type of researh that is undertaken in order to describe the characteristics of the variables of interest in a situation (Sekaran, 2006:158). The variables people are the man behind the account or social media page which is representative of the airlines the airlines or we can say administrator. Variable process is a form of interaction in the form of discussion and provision of information between the administrator and users. Variable technology is a media technology that bridges the interaction, in this case: social media Social-CRM activities undertaken by the airlines. Meanwhile, the dependent variable is customer loyalty, the indicators are repeat searches for information until repeat purchases ​​by costumer.


Respondent Characteristics by Sex

Based on the results of the questionnaire, the data obtained characteristics of respondents by sex. As many as 38% of respondents are men, while 62% are women. Although  most of our respondents are women, but the percentage gap is not too far.

jenis kelamin
Characteristics of Respondents by Age

Based on the results of the questionnaire, the data obtained characteristics of respondents by age. As many as 80% of respondents aged between 18-25 years. This means, most respondents considered a young age. As many as 13% of respondents aged 26-35. A total of 4% of respondents are under age 18. 3% of respondents are aged over 35 years.


Characteristics of Respondents by Jobs

Based on the results of the questionnaire, respondents characteristic data obtained by the job. Most of the respondents are students with percentage 71%. It means that the population we research are users who accessed the internet and social media are mostly the students. 25% of respondents have jobs as private sector employees. Respondents who have a job as a civil servant at 3% and the remaining 1% have other jobs.


From the data we got that the intensity of Internet usage by 55% of our respondents stated they use it very often, followed by 35% of respondents stated frequently use the internet. Respondents who rarely use the internet are only 9%, and no respondents who have never used the internet. Other data we got from the questionnaire that we shared declared activities to access and find information about the airlines over the internet shows a relatively big difference that 88% of respondents claimed that they have accessed or found information about the airlines, while 12% have never accessed or searched for information about the airline. The data is consistent with our study that the use of the internet to search for information about the airlines are very often.

Analyzing variable ‘technology’ for the question items 1, 2 and 3, we obtained data that respondents frequently access the Internet and they ever used the internet to search for information about airlines, and social media accounts used by respondents to access information about the airlines: The airline website is the most selected media and used by respondents with a percentage of 80%. Twitter is used as a social media where respondents are using this to access information about the airlines showed as a percentage of 17%, whereas facebook is used by 3% of respondents.

media yang digunakan

Searching information through social media is easy to do, this is because social media has become part of people’s lifestyles, especially among the young who can easily access through the gadgets they own.

Analyzing variable ‘people’ for question number 4 about the latest information by admin of airline’s social media, question number 5 about admin responses, and question 8 about  admin’s language and words that are used in responsing to the customers, we found that respondents agree social media admins always provide the latest information and able to respond to costumer’s problems, suggestions, and complaints and also use polite language with each percentage exceeds 50%. This number of percentage is good. But from the question number 6 and 7 about variable people found that 58% of respondents said that the admin does not always respond and reply to questions from the customer, also by 68% of respondents stated that the admin is not quick in replying to a question from the customer. This means that the admin responds the customer although not all suggestions, questions, or complaints responded quickly.

Analyzing variable ‘process’ for the questions number 9, 10, and 11 are about the assessment of social media usage, the information that is searched about the airlines, and costumer’s opinions about information that is provided. Respondents showed that social media is an effective media for airlines to provide information. The information that is searched by respondents are : promo for 51%, followed by information about the flight fare with a percentage of 35%, schedules and routes by 14%. Respondents considered that the information provided through social media is helpful, it is indicated by the percentage of 90%.

 informasi yang dicari

Correlation between the variables people, process and technology

From the results we have collected, it appears that there is a relationship between people, process and technology. It was seen from the good response from the admin via social media can influence customers to make a purchase decision and make airlines as a customer preferences. Usage of technology; internet and social media are easily accessible from their gadget makes it easier to customer to search information about the airlines. Although the data by 59% of respondents do not conduct periodic information retrieval, but by 61% of respondents make a purchase and 67% of respondents make it as a preference to make airlines.

The decision to purchase

keputusan pembelian

Decision making airline as a preference

 menjadikan preferensi
So it can be seen that the three variables are related one another and give effects to consumers in making purchasing decisions that also affect customer loyalty.


From the survey results we got, we  conclude that people make it as a preference. It is because the routine provision of information through social media that make most of the customers who can easily access social media feel that the provision of this information is very helpful to them in knowing the latest information about the promo or flight schedules. Even though people do not always seek information regularly but the general public still make the purchase.

Although admin’s respond are not quick in response to their problems and do not always replying the input provided by the customer, the information from airlines through social media will influence customer decisions in making a purchase then make them buy the airline’s products, either normal flight fare or promotion of ticket. By making that airlines to be such a maket preference, indicating that the formation of customer loyalty.

Airlines: recommended for aviation enterprise to have an employee to serve as the permanent administrator in managing and responsible to social media that is owned by the airlines. The goal is if the customers need information about the airlines so that admin can reply and respond quickly so that the customers can quickly get the informations that they need.

Society: recommended for the public who use air transport as a derived demand for the needs, using social media is helpful to obtain information about promotion or other information from the airlines, because now the airlines have been using social media to be able to close the gap and to approach the community and expect two-way conversation that can enhance CSR’s airlines. Moreover, this is done so that the public is not being close-minded from the development of information technology to access all the information needed.



14 Desember 2012

Group 6

Leader                         :           Fitriyanti                                 224110100

Members                    :           Rantih Lenggo Geni            224110018

Indah Nurbaiti                         224110196

Mentari de tanzil                    224110102

Class                            :           ZU 2010

Task                             :           Translate



       1.      Introduction

A word “Ticket Broker” would have been familiar to us. The ticket brokers are not only at the airports, but at the bus terminal, train station, or another public location. Interpretation of ticket broker itself is a mediator who gives his service to take care of something based on the wages. Usually an airplane ticket brokers are well-groomed not like another ticket brokers, so that is difficult to distinguish the ticket brokers with another airport service users.

In here we will discuss about the presence of the ticket brokers at Soekarno-Hatta Airport especially for Domestic Flights in Terminal 1. Why the presence of ticket brokers are so difficult to cleaned-up? Actually, with the presence of the ticket brokers benefits the customers who want an easy way to buy tickets. The customers only have to call the broker and tell him the departure schedules. After that customers have to pay an agreed sum of money.

If we see the system in Soekarno-Hatta Airport, actually sweeping events often held to eradicate the existence of brokers. But still, those events are temporary. A few days later the ticket brokers appear again in the airport.

But now, with the presence of E-Ticket, that is booking tickets directly through the internet. Customers can directly book tickets without intermediaries (Ticket Brokers). But, not many people understand of this online ticket booking, moreover there are people who do not realize of its existence at all. Or because of the booking ticket procedure confuses the customers.

Therefore, we took the theme “Influence of E-Ticket with the Existence of Ticket Brokers at the Airport”. And we will conduct a survey to some existing ticket brokers, in order to determine whether the implementation of E-Ticket will impact on their employment.


2.      The Theoretical Basis

According to Law No. 1 of 2009 Flight Article 1 Paragraph 27. That the purpose of the ticket is a document printed form, through an electronic process, or any other form, which is one of the evidence of an agreement between the passenger and air freight carriers, and passenger rights to use airplanes or transported by airplane. According to Big Indonesian Dictionary ticket is letter to board the ship, aircraft, train, and so on.

Ticket is one proof of the agreement between the passenger and service providers. The existence of ticket is very important because if the passenger does not have a ticket, he will not be able to travel. However, the presence of ticket brokers resulting treaty change because brokers are the third parties that illegal. To reduce the presence of ticket brokers, the airlines enforce E-Ticket. With E-Ticket, passengers can easily place an order without an intermediary (Ticket Broker) which will eliminate the presence of Ticket Broker in the airport.

According to Samuelson and Nordhauns Economic Theory, “The law of supply is the higher the price, the more the number of items offered. Otherwise, the lower the price, the fewer the number of items offered.”

Because the broker is offering tickets at a high enough price, in here the broker acts as the people who sells tickets to passengers. Based on the high price of tickets which offered, it also increased the level of its offer; this is the basis of the increasing number of Ticket Brokers at the airport. Because profit as brokers doubled, so many people are interested in being a brokers. Compared with other employment, be a Ticket Broker is very tempting. The revenue gained much, but does not require a lot of energy and expertise.

Definition of Marketing according to Philip Kotler in his book “Marketing Management” (2003: p8). Marketing is social process which individuals or groups obtain what they need and want by creating, offering, and exchanging products and services of value with others. Brokers do marketing by offering valuable services to user services. The broker has his own way of offering tickets to passengers. Passengers who bought tickets to the broker are usually due to urgent matters that do not have much time to buy directly at the airlines counter sales. Brokers offer services in the sale of tickets and passengers pay an agreed sum of money. This thing is, that should be considered by the airlines. The airlines should be able to do marketing well. Knowing what is required by passengers in terms of the ticket booking procedure that is not confusing.

According to Law No. 2 of 1992, what is meant by insurance or coverage is an agreement between two or more parties, where the insurer was bound by the insured, by accepting the insurance premiums to provide reimbursement to the insured for loss, damage or loss of expected profit, or legal liability to third parties which may be suffered by the insured, arising from an uncertain events, or to provide a payment based on the death or life of an insured person.

Every passenger on a flight using the aircraft will automatically get insurance. In the reservation process, airlines officials will ask about the identity of the customer’s completely. But what would happen if passengers bought tickets through a broker? Of course, the data that is in the ticket does not match the actual identity of passengers. It is a concern when something unexpected happens during the flight because passengers could not claim his insurance because the existing data on the ticket is different from the actual.


3.      Research Methods

The title that we took was “Influence of E-Ticket with the Existence of Ticket Brokers at the Airport”. The method we use in this research is descriptive method. Descriptive method is a research method that seeks to describe and interpret objects according to what they are (Best, 1982:119). With descriptive methods, research allows for do the relationships between variables, test hypotheses, develop generalizations, and develop theories that have universal validity (West, 1982). That is why we chose this descriptive method, as we will illustrate how the impact of E-Ticket to the presence of ticket brokers in the airport.

To get accurate results we did interview to the brokers that exist at Soekarno-Hatta Airport Terminal 1C and did the dissemination of the questionnaire via online media ( and through social networks, such as Facebook, Twitter, and via Blackberry Messenger.

The survey that we made through online media such as the questions of how far the presence of brokers at the airport, the response from people to that ticket brokers at the airport, and we want to know the behavior of passengers who prefer to buy tickets through brokers. The question that we made for the brokers are how long they have worked to be brokers, why do they prefer to be brokers, and their responses about the employment itself.

Our target respondents are the public who use the services of flight. Deployment time take several weeks. After getting the results of the survey, we will use it to do the analysis.


4.      Data Analysis

For over a week we do the analysis via online survey and interviews related to the topic of our group “Influence of E-Ticket with the Existence of Ticket Brokers at the Airport”. We conducted interviews to five brokers that we encountered at Soekarno-Hatta precisely in Terminal 1C.

We also found that the average ticket brokers at Soekarno-Hatta Airport Terminal 1C are men whose age ranges above 30 years. They said they prefer to be a broker because of the difficulty in finding a job, and they think if they just work as an employee of one company, their income is relatively small when compared to the income being a broker. Usually they serve an average of 6 to 7 passengers per day, and will be more during peak seasons. Income that they can get is up to two hundred thousand dollars in one day. With that much income, they don’t want to switch jobs because they think that is enough. Average, their final education is in high school, though educational status does not become a benchmark in the profession. The broker’s income is not a little, so most of them stick with the profession they do and can be a broker about 20-25 years. Though they know their profession is illegal, however, they assume all is not wrong as long as they do not interfere with the safety and convenience of the parties involved.

Besides conduct interviews directly to the brokers, we also spread some online questionnaires through surveyonics. From the results of an online survey that we spread, the numbers of respondents are 72 peoples. The number of inquiries we spread through surveyonics is 17 questions. Based on the data we collect, the majority of people who answered our questions are 37 men, 35 women which average age are 19-25 years old and worked as college students.

From the data we collect, we can analyze that 62 people never bought tickets from the brokers and 10 people confess have bought tickets from the brokers. For people who have bought tickets from brokers, according to their opinion, the price that broker offered is relatively expensive. 64 people know booking airline tickets through the web (E-Ticket) and 8 people don’t know about the E-Ticket. They said actually book tickets through online is not confusing and more efficient. With the implementation of the e-ticket can actually reduce the presence of brokers, so that the order in the airport can be assured. But not a few people who said that the presence of ticket brokers actually is not too disturbing other passengers, while the brokers do not make a fuss, it is certainly does not matter.



5.      Conclusion and Suggestion

  • Conclusion

For about 2 weeks we did an online survey and interviews directly to the brokers that exist at Soekarno-Hatta Airport precisely in Terminal 1C. After that, we analyze the data we get. Questions that can represent our conclusions are:gambar2


From 72 respondents who answered our questions, 62 people said that they never buy tickets through brokers and 10 people said that they had bought tickets through brokers.


And 64 people said that they knew about the implementation of the E-Ticket and 8 people said they did not know about the E-Ticket. We can also conclude:

Ä      Only some people who prefer to buy tickets through brokers. The average of these people did not like the procedure that is in the E-Ticket which is confusing and there is no time for making reservations directly to the airline, or they are in a hurry to take the flight so they buy tickets through brokers.

Ä      The presence of the ticket brokers, indeed disturbing order in the airport. However, we should not think too negatively on the ticket broker employment. It’s not their fault if they become a broker but because of the need to live more and more difficult in the fulfillment. Transactions that they did were not coercive too.

    Ä      On June, 1st 2009 IATA (International Air Transport Association) has informed all airlines members to apply the E-Ticket in any transaction. It will certainly make it easier for customers to book tickets. Because passengers do not need to visit the airlines counter directly. With that thing, passengers will prefer a book with an E-Ticket than through brokers.


  • Suggestion

Ä      For flight service users.

If you will take a flight, we expect you to purchase tickets by booking directly to the airline counter or through a travel agent. Do not buy tickets through a broker, the price offered is relatively more expensive than the actual price and not be protected in terms of insurance in the event of an incident. It’s different from buy tickets through official counter airlines, travel agent or book through E-Ticket.

Ä      For ticket brokers.

The job that they do, actually do not harm the customers. At certain moments the consumers precisely require ticket brokers. Transactions that they do are not coercive.  But at least, you can search for better job because there are still many good jobs out there. Or switch job from ticket brokers then make a travel agent, it would be more useful.

Ä      For the security at the airport.

The presence of the brokers is definitely illegal and against the rules. The security at the airport should do the sweeping routinely. Not only advise brokers that are caught when doing transactions, but also provide counseling so that they discourage to do it again. However the existence of brokers will aggravate the existing security system image.

laporan kuliah lapangan nurhamma

26 Juni 2012


NAMA : NURHAMMAH NIM : 2431.11.029 D3 GROUND HANDLING Pada tanggal 13 Mei 2012 Baca entri selengkapnya »

Bagaimana Memaintenance Material Control di GMF?

20 Oktober 2011

Nama             : Rina Nur Wijayanti

Nim                 : 224109099

Kelas              : ZU09

Baca entri selengkapnya »

Nyasar di Bandara???

19 Oktober 2011



NIM : 224109121


Apa yang terjadi apabila ada seseorang yang baru pertama kali menginjakkan kakinya ke bandara?? Mungkin 80% orang tersebut akan tersesat di bandara. Misalkan ketika Budi sampai di Bandara misalkan ia sudah tau harus datang keterminal 1C,,kemudian ketika disana,tidak terlihat jelas papan nama dimana iya harus check in. setelah antri panjang,eeh taunya ada papan board kecil bertuliskan itu untuk Garuda Indonesia,padahal ia menggunakan pesawat lion air,,,Yaah,,si Budi nyasar deh di Bandara.

Apa yang harus dilakukan oleh pihak bandara?? Seharusnya di setiap terminal harus ada papan board yang menjelas arah kemana saja penumpang harus pergi menuju pesawat yang mereka naiki. Apabila hal ini dapat berjalan dengan baik,maka penumpang tidak akan tersesat dan penumpang pun akan lebih cepat datang ke boarding area.

Kemudian juga lebih baik di setiap terminal menyediakan petugas yang ramah, sehingga apabila ada penumpang seperti contoh di atas,maka penumpang tersebut bisa menemui petugas dan bertanya tentang arah menuju pesawat mereka. Bagi petugas bandara sebaiknya ia bersikap ramah dan sopan. Menjelaskan tentang arah yang harus di tuju oleh para penumpang. Petugas pun harus tanggap kepada para penumpang yang sakit,jangan hanya disuruh duduk tapi antarlah penumpang tersebut ke klinik terdekat. Begitu pula dengan penumpang tua yang membawa barang yang banyak, bantulah penumpanh tersebut bawa barang bawaan mereka sampai mereka tiba di check in counter.

Nah,,mungkin jika sudah seperti ini bandara akan terlihat lebih tertib tidak ada penumpang yang seperti si Budi tersesat atau pun penumpang yang ribet dengan barang bawaannya.

Terimakasih.. Semoga bermanfaat..


Persyaratan pengurusan visa

19 Oktober 2011


NIM : 224109188


Persyaratan Pengurusan Visa

  1. Paspor yang masih berlaku minimal 8 bulan (baru & lama)
  2. Surat Sponsor dari perusahaan tempat bekerja dalam bahasa Inggris
  3. Surat Undangan jika dalam rangka bisnis
  4. Foto copy SIUP
  5. Bukti Keuangan Pribadi 3 bulan terakhir (Bukti Keuangan Kantor jika bisnis)
  6. Referensi Bank asli sesuai dengan Bukti Keuangan
  7. Konfirmasi Hotel, Asuransi Perjalanan, Print Out / Tiket Perjalanan
  8. Foto copy Kartu Keluarga, Surat Nikah, Akte Lahir, Ganti Nama jika ada
  9. Foto copy Kartu Pelajar / Surat Keterangan Sekolah

10. Foto terbaru ukuran 4×6 (2 lembar) warna background putih

11. Foto copy Credit Card

12. Isi dan tanda tangan Formulir

13. Tidak menutup kemungkinan untuk diminta menunjukkan Bukti Keuangan asli pada saat pengajuan Visa khususnya untuk Kedutaan Schengen.

Jika ada keluarga di negara tersebut, harap melampirkan :

  1. Foto copy Paspor dan Visa orang yang di negara tersebut
  2. Bukti Hubungan seperti Akte Lahir
  3. Surat Undangan yang disahkan sesuai oleh pemerintahan setempat

Adapun dari masing-masing negara Schengen terkadang ada sedikit perbedaan persyaratan.


19 Oktober 2011


NIM : 224109146

Mengajak Si Kecil Bepergian dengan Pesawat Terbang

Apakah pada libur akhir tahun ini Anda memiliki rencana keluar kota bersama si kecil? Mungkin Anda merasa perlu mengajak anak Anda yang masih kecil, bahkan masih bayi, karena beberapa alasan. Perjalanan akan menjadi menyenangkan karena selalu diisi keceriaan dan celoteh anak-anak yang masih kecil. Meskipun tidak jarang juga mereka menjadi merepotkan orang tuanya dalam perjalanan. Maklum, anak-anak kecil belum mengetahui apa yang harus dilakukan jika sedang dalam perjalanan.

Mungkin akan lebih mudah untuk membujuk si kecil yang rewel jika Anda melakukan perjalanan dengan mobil, karena Anda bisa menepi dan mengalihkan perhatiannya. Namun, bagaimana jika Anda berwisata dengan menggunakan pesawat terbang? Meskipun jika dipertimbangkan bahwa perjalanan udara dengan pesawat terbang menjadi lebih cepat daripada mengendarai mobil, namun berwisata dengan pesawat terbang cenderung butuh persiapan lebih. Berikut tips yang bisa Anda ikuti sebelum berwisata dengan si kecil sebelum bepergian dengan pesawat terbang.

Jika Anda mengajak anak Anda yang masih bayi :

Berikan ia susu saat pesawat mulai menanjak, dan Anda sudah dipersilakan melepas sabuk pengaman. Saat terjadi perubahan ketinggian yang mendadak, biasanya kuping akan terasa tertutup dan tidak nyaman. Menelan adalah cara agar si kecil tidak terlalu menyadari ketidaknyamanan tersebut.

Bawalah popok ekstra, jika memungkinkan, bawa dua kali lipat dari yang Anda butuhkan. Di cuaca seperti belakangan ini, Anda tak pernah tahu kapan pesawat akan mengalami penundaan dan membuat Anda sekeluarga harus menunggu berjam-jam. Jadi, ketika seharusnya perjalanan yang seharusnya cukup 3 jam mundur menjadi 8 jam, Anda sudah ada persiapan (setidaknya dalam hal kebersihan si kecil).

Selalu siapkan pakaian ganti untuk Anda, suami, dan si kecil. Akan ada saja kejadian-kejadian di luar dugaan. Jangan lupa bawa kantung plastik kosong untuk menyimpan “jejak-jejak kecelakaan” tadi. Tisu basah dalam jangkauan juga akan membantu untuk merapikan sisa-sisa kotoran yang tak sengaja terjadi.

Bukan ide yang buruk untuk mengajak si kecil berkeliling pesawat saat keadaan sudah agak stabil di udara untuk mengurangi kegugupannya. Berpindah lokasi dan membawanya jalan-jalan sejenak bisa membantu mengurangi kerewelan si kecil.

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